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Customer Service

  • Shipping & Delivery

    For orders received before 5 pm US eastern standard time, in-stock items will be processed and shipped that same day. Orders for in-stock items received after 5 pm will ship the next business day. Bandages Plus may elect to ship certain products directly from the manufacturer to ensure timely receipt of ordered products. Therefore, customers may expect to receive their order in separate packages.

    Bandages Plus generally ships domestically via FedEx using the following shipment methods:

    FedEx SmartPost: Available for commercial and residential destinations in the 50 United States, Puerto Rico, and the US Territories, including P.O. Boxes and military APO and FPO destinations. Typically 2–7 business days based on the distance to your destination (longer time-in-transit outside the contiguous 48 states). Delivers Monday – Saturday.

    FedEx Ground: Has a transit time of 1–5 business days within the contiguous 48 states; 6–7 business days to Alaska and Hawaii. Cannot deliver to P.O. Boxes.

    FedEx Express Saver: Guaranteed delivery in 3 business days.

    FedEx 2 Day: Guaranteed delivery in 2 business days.

    FedEx Standard Overnight: Guaranteed delivery the next day.

    FedEx Priority Overnight: Guaranteed delivery by 10:30 AM the next day.

    If you would like to have your ordered shipped via another method, please contact us so that we can make the appropriate arrangements.

  • Privacy & Security

    At BandagesPlus.com we respect your privacy and want you to understand how we protect it because we value your trust.

    Is the information I share with BandagesPlus.com secure?

    When you send personal information to us online (your order, billing information, etc.), your data is transmitted to us in an encrypted format. BandagesPlus.com uses industry standard SSL encryption technology which employs 256 bit RSA encryption ciphers using a 4026 bit key. We further limit access to your personal information to only those BandagesPlus.com employees who require it for processing your orders and for assisting you with customer support issues.

    What type of information does BandagesPlus.com collect?

    Cookies

    Cookies are small data files that we use to identify you when you visit our site; they are stored on your computer in a text file. Through the use of "cookies," we collect data about your visit to our site. This allows us to remember your browsing habits, save information in abandoned shopping carts for your next visit, and also keep track of products that you have shown an interest in. The cookies that are configured by us do not contain any personally identifying information, such as your name, address, or credit card number.

    The data we collect through cookies includes your IP address, browser and domain type, service provider, and navigational information about which BandagesPlus.com pages you visited. This information is gathered automatically, and is used for general visitor and demographic tracking, but no information beyond your general location (as provided by your IP address) is tracked. We use this information to analyze visitor trends so that we can continuously improve the quality of your online shopping experience.

    Most web browsers provide you options for erasing cookie files stored on your computer, blocking them, or notifying you when such a file is stored. Please review the options available for your particular browser, and the instructions for activating these functions.

    Information voluntarily provided by you

    When you purchase products from BandagesPlus.com, we ask you to provide personal information such as your name, address, email address, credit card number, etc. We need this information to fulfill your order and to assist you with any customer service issues you may have.

    What information, if any, does BandagesPlus.com share?

    BandagesPlus.com does not share any customer information with outside marketeers. Only those businesses with which we have relationships in order to provide services to you (product manufacturers and shipping companies, for example) have access to customer information, and then only on a need-to-know basis. These selected businesses agree to protect your privacy in compliance with our policies.

    Should you have any additional questions about our privacy measures and policies, feel free to contact us. BandagesPlus.com may update this policy from time to time. Please check periodically for changes.

  • Returns & Replacements

    Returns

    Bandages Plus wants you to be completely satisfied with your order. However, we realize that at times, you may receive an item which doesn't fit or work as expected. Therefore, we will gladly accept returns and exchanges that comply with our return policy. Please read our full Return Policy below carefully before you make a purchase decision or would like to make a return or an exchange.

    General

    • Requests for returns or exchanges must be received within 30 days of receipt.
    • Items returned must be in their original packaging and in unworn or unused condition.
    • Returned items that have original packaging which is damaged, torn or otherwise in non-original condition are subject to a 50% restocking fee, if the return is accepted at all.
    • Products that smell of smoke, perfume, lotions, laundry detergent or exhibit traces of pet or human skin, hair and other residue are not returnable nor refundable.
    • Custom order items are not returnable.
    • Unless the return is being requested due to a manufacturer’s defect or a Bandages Plus error in processing the order, original shipping charges are not refundable.

    All returns and exchanges require a Return Authorization Number (RMA#) before returning. See below on how to obtain an RMA# for your requested return.

    Returns must be shipped back to us using appropriate shipping materials. Any damage incurred enroute is the responsibility of the customer returning the product. The filing of any claims with the shipping carrier associated with product damaged during a return is the responsibility of the customer returning the product. We encourage you to use UPS, FedEx or US Postal Priority Mail for returns so you have a tracking # as well as the ability to file a claim in case of damages. Using Regular Mail for your return is done so at your own risk. We are not responsible for any items lost in transit during a return.

    Unless resulting from a mistake made by Bandages Plus in processing the order, any special promotions received on the original order will be deducted from any amount(s) refunded when a return or exchange is requested, as follows:

    • Free shipping – The original outbound shipping charges incurred during a promotion offering Free shipping will be deducted.
    • Special discounts or pricing – Discounts or other special offers to original pricing will be deducted.

    Garments, Compression Devices, Footwear and Other Clothing

    Due to health reasons, special care needs to be taken when trying on garments, compression devices, footwear or other clothing items ordered from us. If trying on a garment or compression device, please make sure you do not have any lotion, wounds or open areas on your skin. For bras please put on a T-shirt first so the bra does not touch your skin. When trying on footwear, please wear a sock to prevent skin contact with the footwear. If you try on a garment, compression device, footwear or clothing item and it does not fit, you may return it as long as it is:

    • in unworn and unused condition;
    • clean and without trace of having been worn;
    • odor free, and;
    • in the original, undamaged manufacturer’s packaging.

    Please note:

    • Worn and used garments are not returnable.
    • Custom made garments are not returnable.

    Bandages and Bandaging Supplies

    Due to health reasons, bandages and bandaging supplies may be returned or exchanged only if they are in unworn and unused condition and if they are in the original manufacturer’s packaging. Once opened and unrolled, bandages cannot be returned or exchanged unless there is a manufacturer’s defect. Foam and other bandaging supplies that have been cut, torn or otherwise display use cannot be returned.

    Wound and Skin Care Supplies

    Due to health reasons, wound care and skin care items may be returned or exchanged only if they are unopened, unused and in the original manufacturer’s packaging. Once opened or used, these items may not be returned or exchanged unless there is a manufacturer’s defect. Wound care and skin care items beyond the manufacturer's expiration date are not returnable.

    Books and DVDs

    Books or DVDs that have been opened or are out the sealed manufacturer’s packaging materials are not eligible for return or refund.

    Manufacturer Defects

    Upon receiving your order, please inspect all items for any manufacturing defects. Any manufacturers defect found within 10 days of wearing or using should be returned to us for a complete evaluation to be done by the manufacturer. We will contact you when we receive the results from the manufacturer’s evaluation. If found to be defective, we will either replace the item(s) or provide a refund to the original purchase price. Worn garments must be laundered before returning. Garments returned to us unlaundered will be returned unevaluated, as dictated by Federal Health Statutes.

    Refused Delivery or Wrong Address 

    Purchases refused at the time of delivery will be refunded minus shipping charges plus a 20% restocking fee.

    Purchases which are returned to Bandages Plus as undeliverable due to an improper or unrecognizable address provided by the customer can be reshipped at an additional shipping charge to cover the second shipment. If the customer chooses not to have the returned order reshipped, you will be refunded your original purchase price less a 20% restocking fee. The original shipping costs are non-refundable.

    Requesting a Return

    To request a return or an exchange, please call our offices at (800) 770-1032 for an RMA#. You will be requested to provide the following information: Name, Order/Invoice Number, the part number(s) of the product(s) you are wishing to return or exchange, and a reason for return or exchange. Unfortunately we will be unable to process any returns which are not accompanied with an RMA#.

    Send all return items, with your RMA# noted on the outside of the box to:

    Bandages Plus
    1701 NW 82nd Ave
    Miami, FL 33126

  • Ordering

    With our broad product offering of over 5,000 SKUs of inventory, Bandages Plus is truly the "One-Source" for all of your product needs.
     
    Our easy to navigate web page allows you to search by product, category or manufacturer.  Don't see what you need- e-mail us at info@bandagesplus.com and we will respond at our earliest convience. You can e-mail your questions 24 hours a day.

    If you prefer, you may place your order over the phone by calling our toll free number Monday-Friday (9:00 am- 6:00 pm EST)

    You may also fax in your order by using our toll free Fax line: (877) 265-0044.

    For orders received before 5 pm US eastern standard time, in-stock items will be processed and shipped that same day. Orders for in-stock items received after 5 pm will ship the next business day. Bandages Plus may elect to ship certain products directly from the manufacturer to ensure timely receipt of ordered products. Therefore, customers may expect to receive their order in separate packages.

  • Payment, Pricing & Promotions

    Bandages Plus proudly accepts Visa, MasterCard, American Express, or Discover Card payments for orders placed via our website.

    On top of our already low prices, Bandages Plus offers case quantity and bulk pricing discounts.

    Bandages Plus also offers discounted pricing to the Professional Healthcare provider community. When combined with the case quantity and bulk pricing discounts, the realized savings can be quite substantial. Professional accounts may also be set up with open credit terms (credit application and approval required). Please contact us directly regarding the Professional Discount prices and to set your account up.

    Bandages Plus runs specials through out the year. To stay informed and receive notices of our specials, please sign up for our monthly newsletter!

  • Viewing Orders

    Once you establish an on-line account with us, you will have the ability to view all orders placed via our website simply by logging in to your account.

  • Updating Account Information

    Keep your information current by logging in to your account and updating personal information.